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Discussion – Control Systems

Due Saturday

Respond to the following in a minimum of 175 words:

Discuss some control systems that help organizations manage performance, productivity, and quality.

When managing the control process of performance, one can utilize the four control process steps, which are (1) establish standards; (2) measure performance; (3) compare performance to standards; and (4) take corrective action, if necessary (Kinicki, Williams p.515) This tool gives the manager spelled out data to train the employee with and use when coaching an employee that needs to improve their performance. It removes any personal issues that might arise because it is based on facts.

    To set controls for quality, the PDCA cycle can be very effective. This is something I have experience with at my former job. The operations director would use this cycle with the different departments to create better efficiencies. The shipping department made many quality improvements due to using the PDCA cycle.

    Also, at my previous job, we had an ERP system that we used as a central hub for all departments. All of our reports were generated from the ERP. We could use the system to monitor sales and track inventory. One of my duties was managing the repair parts department. I would use the ERP to forecast sales of parts and time my orders to the factory so I had the right parts in stock at the right times of the year.



Kinicki, A., & Williams, B. K. (2016). Management: A practical introduction (7 ed.). New York, NY: McGraw Hill Education


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