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Operational Excellence – Discussion

 Discussion: Langer Chapter 3 should inform your discussion, but should not be the only source of your knowledge on these issues.

This week discuss the way new technology disrupts the comfortable status quo within an organization.  For this discussion, please identify a change in technology you’ve seen or think you will see within a work organization.  Use a section heading to identify the technological change you’re discussing.  Then, discuss the technological change using Langer’s two phases of  what he calls Responsive Organizational Dynanism.  So, your next two section headings should be Strategic Integration and Cultural Assimilation.

Your response should be at least 250-300 words.  Respond to two postings provided by your classmates in a conversational tone, again, at least a few hundred words.  Don’t “add a few points” and then lecture them, engage in true conversation.


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