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Training Program on Conflict Resolution

1. Examine HRs role in conflict management and resolution. 2. Identify the process managers and employees should follow to contact HR for cases involving conflict. 3. Evaluate three strategies HR will use to resolve issues involving conflict. 4. Determine the expected benefits/outcomes of having HR involved in resolving interpersonal and/or interdepartmental conflicts.

Must use 3 cited sources.

 

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