Anserw 10 q after reading case study and including some diagrams

The title of the unit is : Systems Analysis and Design
I have attached PDF file that include all the instructions , so please follow the instructions.
What you need to do :
please read the case study and answer the 10 questions and please see if the assignments  need any references.

  Your diagrams should be drawn using Visio (or suitable alternative that creates UML diagrams). Use the appropriate template for each diagram type. Make sure your diagrams are clear and readable.
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